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As the game is riddled with bugs, especially for players using Android devices, it is important to know how to get in touch with the game customer service. There are severals ways and people you can contact.
- E-mail firstname.lastname@example.org: One of the fastest ways to get a reply (can take a day up to 2 weeks)
- Contact through Momo’s Mail in the Momo’s Gifts tab in the game: Not sure how fast the response is, but I heard that the team contacted through this method do not provide good service.
- Send a Facebook message to the Hello Nikki Official Page.
Keep in mind that the game developers cannot speak English very fluently, so try to be as clear as you can with your question/request/complaint as they misunderstand easily.